No matter how wonderful a product (or service) is, if how that product is delivered falls short and customers are displeased with what they’ve paid for, your business may not be able to thrive. Customer satisfaction just may be the most important aspect of any company’s success. Whether you’re a small business in a one stoplight town or a Fortune 500 corporation, customers must be satisfied or there won’t be anyone willing to pay for your product or service. And if you’re a consumer, you know how important it is to feel valued and appreciated as a customer.
DISH: A Leader in Customer Satisfaction
DISH has always been committed to providing superior customer service. In fact, DISH was recently recognized by The American Consumer Satisfaction Index (ACSI) as leading the industry in “customer experience, including overall value, customer satisfaction and customer loyalty” among major satellite TV providers. How committed is DISH to providing consistent exemplary customer support? For the twelfth year in a row now, DISH has beaten Comcast, Time Warner and Charter in overall customer satisfaction; when it comes to satellite TV, DISH knows how important it is that customers’ expectations are exceeded in all areas of TV service.
DISH Customer Service
You may be wondering what makes DISH the leader in customer satisfaction—what does DISH do that the other guys don’t? DISH provides a number of ways for customers to connect with DISH technical support. In addition to having numerous pages on the DISH TV website describing various equipment and how DISH technology works, DISH customers have access to manuals, troubleshooting guides, frequently asked questions/answers and can get assistance by speaking to a live DISH customer service representative via online chat. You can call DISH directly or email a question, there is also a team dedicated to answering your questions and concerns via Facebook and Twitter. DISH makes it incredibly easy for you to find the information you need, and in the unlikely event that you lose your service, DISH will do everything in its power to get it restored as quickly possible.
When you add all of that to having the most advanced whole-home HD DVR in the business and a seemingly endless choice of TV programs, movies, and sporting events to watch at home or on the go with DISH TV Everywhere™ technology, it’s clear why DISH has been and continues to be the leader in customer satisfaction.