One thing that keeps DISH customers happy and loyal for many years is the superior customer service they receive, and the ACSI seems to support the high quality of DISH’s customer support team. The American Consumer Satisfaction Index recently ranked DISH the leader in customer satisfaction beating Comcast, Time Warner and Charter in “overall customer satisfaction” for the twelfth straight year! DISH outranked DirecTV in customer satisfaction, too.
If you’re not familiar with ACSI, it’s a national indicator of customer satisfaction and evaluates products and services provided to consumers. The national index (i.e. ACSI results report) is updated quarterly, factoring in ACSI scores from over 225 companies in 47 industries; 2 local government services; and more than 100 services, programs, and even the websites of federal government agencies.
DISH Customer Service 24/7/365
The DISH customer service team works around the clock. You can reach a customer service representative any time day or night and even on weekends and holidays whether it’s on the phone, through the dedicated Facebook or Twitter teams, or through the online chat. No matter how big or small your question, from “What channel is HBO® East?” to how to upgrade to a higher DISH package, customer support will help. If you require the assistance of a technician, one will be sent to your home at your earliest convenience.