DISH is a leader in the industry when it comes to customer service. DISH customer satisfaction is rated each year by The American Consumer Satisfaction Index (ACSI), and this year, DISH led the competition in “customer experience, including overall value, customer satisfaction and customer loyalty.” For the twelfth straight year, DISH beat Comcast, Time Warner and Charter in “overall customer satisfaction.” If you’re considering switching satellite TV providers or are not happy with cable TV, you may be wondering how customer service with DISH differs from your current provider.
When you become a member of the DISH family, customer service is available to you 24 hours a day, 7 days a week, 365 days a year. The DISH customer support staff is on hand any time day or night and all holidays to answer your questions, upgrade your existing package, walk you through programming your remote control, help you find a particular show or explain new technology (like the Hopper ).
There’s no question too difficult for the DISH customer service team, and you can reach customer service in a variety of ways. You can call, engage in online chat with a customer service representative, email DISH or review any number of the troubleshooting guides and helpful manuals at mydish.com. DISH truly makes it easy for you to get the assistance you need, when you need it!